30-day returns
Unused items in their original packaging can be returned within 30 days of delivery for a refund of the item price.
How to return an item
Email hello@mypetessentials.com.au with your order number and reason for return. We'll send you return instructions.
Refunds
Refunds are issued to the original payment method within 5 business days of receiving your returned item.
Faulty or incorrect items
If your order arrives damaged or incorrect, contact us within 7 days and we'll make it right at no cost to you.